1.DEFINITIONS & INTERPRETATION 

1.1. ‘Designer,’ ‘we’, or ‘us’ means HOTEL JEAN (our successors and assigns) or any person acting with the  authority of HOTEL JEAN.

1.2. ‘Client,’ ‘you’, or ‘your’ means the Client purchasing Services from us or any person acting on your behalf. 

1.3. ‘Services’ means all Incidental Items (including any printed or virtual material, content calendars, social media support, website design, copywriting, samples, designs, drawings, images, graphics, advertising,  search engine optimisation, publication, data, files, information or other associated documentation and goods), software, or any advice or recommendations, personal development, Website  development, graphic design, consultancy, marketing assessment, brand  development, integration of strategies, analysis, project management, videography, photography, or media sourcing)  provided by us at your request from time to time (and where the context permits, the terms Incidental Items or Services shall be interchangeable for the other). 

1.4. ‘Agreement’ means our terms & conditions of trade, as may be amended from time to time (including our privacy policy and any SLA, orders, purchases or schedules as applicable). 

1.5. ‘Cookies’ means small files stored on a user’s computer. They are  designed to hold a modest amount of data (including Personal  Information) specific to a particular Client and Website. They can be  accessed either by the web server or your computer. If you do not wish to  allow, Cookies to operate in the background when ordering from the  Website, you have the right to enable or disable the Cookies first by  selecting the option provided on the Website before ordering Services. 

1.6. ‘Personal Information’ is defined in Part 1, section 7 of the Privacy Act 2020. 

1.7. ‘Website’ means a location accessible on the internet through the world  wide web and provides multimedia content via a graphical user interface. 1.8. In this Agreement, unless the context otherwise requires: (a)headings are for convenience only and do not affect interpretation;  and 

(b)a reference to legislation includes all regulations, orders, instruments,  codes, guidelines, or determinations issued under that legislation or  any modification, consolidation, amendment, re-enactment,  replacement, or codification.


2. PERSONAL INFORMATION 

2.1. Personal Information is information about an identifiable individual, including but not limited to: Name, Contact information (address, email, phone number), Payment details, Purchase history, Any other information necessary to provide our services. We collect personal information through: Online forms on our website, In-person interactions, Correspondence via email, phone, or mail. We collect information about you whenever you interact with  us, for example, when you visit our Website or engage in any Services.


3. COLLECTED INFORMATION 

3.1. This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

• This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

3.2. We may collect Personal Information when you purchase our Services, register for events, complete surveys, subscribe to our newsletters or  mailing list, enter promotions or otherwise communicate with us. The  Personal Information may include your name, contact details, email  address, credit card details, place of work, position and other information  necessary for us to provide the Services you have requested.  We may collect unique identifiers, browser type and settings, device type, operating system, and mobile network information (including the carrier name, phone number, and application data). We may also collect information about the interaction of your apps, browsers, and devices with our  Services, including IP address, crash reports, system activity, and the  date, time, and referrer URL of your request. 

3.3. We gather information about our Website user's Personal Information provided when you complete an online form or request our Services. When visitors leave comments on the Website, we may collect the data shown in the comments form and the visitor’s IP address and  browser user agent string to help spam detection. Google Analytics or  our web servers collected information can include the following types: 

(a)the date and time of visits to the Website 

(b)pages viewed; 

(c)the referring Website; 

(d)your IP address; and 

(e)technical information on browser connections 

3.4. This information is anonymous, and no attempt is made to identify users  or their search activities. When you visit our Website, we collect general  user information such as users’ internet protocol addresses, browser type, internet service provider details, and other technical information.  We use this information to administer the Website and better understand  our users and how they use it.

3.5. We retain Personal Information for as long as necessary to achieve the purposes  described in this privacy policy, for example, to comply with our legal  obligations, protect ourselves in the event of disputes, and enforce our Agreements. 

3.6. The precise periods for keeping your Personal Information vary  depending on the nature of the information and why we need it. Factors  we consider in determining these periods include the minimum required  retention period prescribed by law or recommended as best practice, the  period during which a claim can be made concerning an Agreement or  other matter, and whether the Personal Information has been aggregated  or anonymised (or other relevant criteria).


4. DISCLOSURE AND USE OF INFORMATION 

4.1. When you enquire about or purchase Services from us, we may ask for  your consent to collect information about you from others (including  undertaking credit checks, obtaining references, or co-operating with  your other service providers or suppliers).  

4.2. We may record information about how you use and interact with our  Website, including how, when, where and how often you use our Website  (such as login information and the internet protocol address of the device  you use to access our Website). We may also maintain records of your  communications with our staff, including phone calls, e-mails and other  electronic messages. 

4.3. We use our collected information to interact with you directly, like your  email address. We may notify you if we detect suspicious activity, like an  attempt to sign in to your account from an unusual location. Or we may  let you know about upcoming changes or improvements to our Services.  If you contact us, we will keep a record of your request to help solve any  future issues you might be facing. 

4.4. We also use third-party service providers (such as Google) to help us  track the effectiveness of our Website to generate visitor traffic and  display targeted advertising. These advertisements may collect  anonymous information about your visits to the Website on which such  ad is placed, your interaction with these ads and the Services offered by  us and others through a cookie (including Google Analytics) or other web  technologies. We and other selected marketing organisations may use  this anonymous information to inform, optimise and provide targeted  advertisements. 

4.5. If you consent to our Cookies on our Website and later wish to withdraw  your consent, you may manage and control your privacy settings via your  web browser (including removing Cookies or deleting them from your  browser history when exiting the Website). 

4.6. We may use collected information to: 

(a)provide you with the Services that you have requested; 

(b)verify that existing information that we hold about you is accurate and  complete; 

(c)undertake credit checks; 

(d)process transactions and orders; 

(e)maintain or improve our Services or Website; 

(f)communicate with you to inform you about new Services or other promotional activities; 

(g)help with any issues or problems you may have with our Services or Website;  

(h)assist us in performing our obligations or enforcing our rights under any Agreement with you; and 

(i) undertake research and analysis. 

(j)compliance with legal obligations

4.7. We will share Personal Information outside of our business if we have a  good-faith belief that access, use, preservation, or disclosure of the data  is reasonably necessary to: 

(a)meet any applicable law, regulation, legal process, or enforceable  governmental request; 

(b)enforce applicable terms of our service, including investigation of  potential violations; 

(c)detect, prevent, or otherwise address fraud, security, or technical  issues; and 

(d)protect against harm to our rights, property, safety, users, or the public  as required or permitted by law. 

4.8. If a third party acquires us or substantially all of our assets, our Client  information will be one of the transferred assets. We will continue to ensure the confidentiality of any Personal Information and will give  affected users notice before personal data is transferred or becomes  subject to a different privacy policy.

4.9. You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

• You enter your email address at checkout, or are logged into your customer account.

• You add a product which is in stock to your shopping cart.

• You close your browser or leave this website without completing your purchase.

• You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

4.10. We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

4.11. We may email you with messages about your order or account activity. For example, we may email you to tell you that:

• You’ve created a customer account

• Your customer account password has been reset or updated

• You’ve made a purchase

• Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

4.12. This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

• Information about your browser, network, or device

• Information about this site and the page you’re viewing on it

• Your IP address

4.12. When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

• Name

• Email address

• Phone number

• Details relating to your appointment (for example, who referred you)

• Files you uploaded

We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us.

HOTEL JEAN - PRIVACY POLICY 

4.9. We may share aggregated, non-personally identifiable information  publicly and with our contractors, service providers and other third parties  (including marketing organisations such as Google). 

4.10.We will ask for your consent before using Personal Information for purposes other than those set out in this privacy policy. 

4.11.You are solely responsible for complying with any laws and regulations  that apply to your collection and use of your end users’ information,  including Personal Information you collect about them from us or using  Website technology (including Cookies or similar technologies). 

4.12.We acknowledge our obligation regarding the handling, use, disclosure  or processing of Personal Information under the Privacy Act 2020 (and  part two of the Organisation for Economic Co-operation and  Development (OECD) guidelines on the protection of privacy and including any statutory requirements  where relevant under the General Data Protection Regulation (GDPR).

4.13.If we become aware of any data breaches or disclosure of your Personal  Information held by us that may result in serious harm to you, we will notify you in accordance with the Privacy Act 2020 or the requirements set out in the GDPR. 


5. COOKIES 

5.1. A cookie is a small text file placed on your device by a Website to  capture information about your visit. 

5.2. We use Cookies (including Cookies developed by our third-party service  providers such as Google Analytics) for several purposes, including  improving our Services and enhancing your online experience with us  and maintaining the secure connection between your browser and our  servers while using our Website. 

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

5.3. We receive information when you interact with and use our Website. We  use server logs and different web analytic tools to help us record this  information (including Cookies and other anonymous identifiers). These  tools may gather information such as what browser and operating system  you use, the Website address from which you came, and the Website  you are going to when you leave our Website. We may also identify  search terms, your location and what content or Services are viewed when visiting our Website. 

5.4. You agree that: 

(a)in most circumstances, you can adjust the settings on your browser to  notify you when you are offered a cookie so you can decide whether or  not to accept it. However, if you disable or block Cookies, our secure services (such as online payments) won’t work, and other parts of our  Website may not work correctly; and 

(b)we use Cookies and other tracking software throughout our Website. These collect information covering multiple sessions across multiple  devices which may identify you personally, such as where you provide  us with information on an online form (regardless of whether that form  is submitted or not) or when you are using, or have used, one of our  secure online Services. 

5.5. Session Cookies: 

(a)we use session Cookies to identify a particular session on our  Website. A session is the time you visited and spent on our Website  using a specific device. The information collected from the session  (which may or may not identify you personally) is about your browsing  activities on our Website, such as what buttons you clicked, what  pages you visited, what content we displayed to you, and information  you entered on our Website. We don’t monitor your activity after you  have left our Website, and we do not watch what you are doing on  other Websites simultaneously as you are using ours; 

(b)every time you go back to our Website using the same device in the  same session, the Website will recognise what happened previously with the browsing activities on that device; 

(c)we use persistent Cookies to give you the ability to set your  preferences for our Website (such as bookmarking the business home  page to your browser); and 

(d)we may also use these Cookies for fraud detection and investigation.

5.6. Information collected by our Cookies will: 

(a)identify you and your browser, and determine if your device has  previously visited our Website; 

(b)identify other pages or a third party’s Website you have accessed through our Website or when we provide you with a link to click;

(c)help us to understand, optimise and personalise your experience;

(d)improve our advertising and deliver you content or offers we think are  most relevant; and 

(e)detect malicious activity from your device that may place your security at risk. 

5.7. You may set your browser to block all Cookies, including Cookies  associated with our Website or Services, or indicate when we are using a cookie. If you set your browser to reject all Cookies, however, you may  not be able to use all of the features and functionalities of our Website. 


6. STORAGE AND SECURITY OF INFORMATION  

6.1. We always try to ensure that our information is accurate and up to date.  We will maintain security safeguards to protect your information and take all reasonable steps to ensure that your information is not disclosed to  any unauthorised person or entity. 

6.3. We keep your Personal Information only as long as we need it for the purposes for which it was initially collected (or to which you have  consented), for other legitimate purposes (such as regulatory  compliance) or as required by applicable laws. 

6.4. We may store the Personal Information we collect in any format we choose at our offices or premises outside our offices, including data  storage facilities or online storage located within or outside New Zealand and Australia. We may store and process information (both personal and non-personally identifiable information) on servers in several different countries worldwide. Information held in another country may be subject to that country's privacy laws. It may permit the government and other regulatory authorities to access such information in certain  circumstances. Regardless of where your information is processed, we  apply the same protections described in this privacy policy. We also comply with specific legal frameworks relating to the transfer of data. 

6.5. When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

• Billing and shipping address

• Details relating to your purchase (for example, your shirt size)

• Email address

• Name

• Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor(s) Stripe will also collect payment information from you. You can read their privacy policy at https://stripe.com/au/privacy.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

6.6. When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Google for storage.

6.7. When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member sites access. We may collect information like your:

• Billing and shipping address

• Details relating to your subscription

• Email address

• Name

• Phone number

We share this information with Squarespace, our website hosting provider, so that they can provide exclusive member site hosting services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

6.8. This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Web pages you view while on this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

6.9. If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

• Billing and shipping address(es)

• Details about your orders (for example, your shirt size)

• Email address

• Name

• Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

7. EMBEDDED CONTENT FROM OTHER WEBSITES 

7.1. Articles on this Website may include embedded content or articles.  Embedded content from other Websites behaves the same way as if the  visitor has visited the other Website. These Websites may collect data  about you, use Cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking  your interaction with the embedded content if You have an account and are logged in to that Website. 

7.2. Our Website may also contain links and advertisements which link to third party Websites. We have no control over the privacy policies of such third parties, and we encourage you to review such policies before providing any information. 


8. ACCESS AND CORRECTION OF INFORMATION 

8.1. Under the Privacy Act 2020, individuals have the right to access and  request the correction of their Personal Information. You also have rights  under the GDPR. If you have any questions about this privacy policy or  requests relating to your Personal Information, please contact us.. 


9. GENERAL 

9.1. Resolving complaints: When we receive formal written complaints, we  respond by contacting the person who made the complaint. We work with  the appropriate regulatory authorities, including local data protection  authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly. 

9.2. Updates to this Policy: We change this privacy policy from time to time.  We will always indicate the date the last changes were  published, and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including  for certain Services, email notification of privacy policy changes). 

9.3. Legal Basis For Collecting Information: We process your Personal  Information based on your written or oral consent. You may withdraw  your consent at any time. The withdrawal of consent will not affect the lawfulness of processing Personal Information based on consent before its withdrawal. 

9.4. This privacy policy is governed by and to be construed in accordance with the laws of Australia, and each party submits to the exclusive jurisdiction of the courts of Australia