TERMS AND POLICIES
Privacy Policy
Effective Date: July 7, 2025
Hotel Jean (“Hotel Jean,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains:
What personal information we collect
How we use it
How we share information with third-party providers
Your rights and choices regarding your information
By using or accessing any of our Websites or Services, you confirm that you have read and understood this Privacy Policy and our Cookie Policy. Your use of third-party services integrated with Hotel Jean (e.g., Squarespace, Stripe, Squarespace Payments) is also governed by those providers’ policies.
Table of Contents
1. Summary
Hotel Jean (“Hotel Jean,” “we,” “us,” or “our”) respects your privacy. We believe in transparency when it comes to your personal information. This section explains:
Who we are and the roles we play in data collection
The difference between Hotel Jean Controlled Information and Third-Party Controlled Information
How personal information is processed when you use Hotel Jean services or interact with our integrated third-party platform.
Key Terms:
User: Anyone who visits or interacts with Hotel Jean Websites or Services
Client: Users who engage our Services, purchase products, or subscribe to our offerings
End User: Refers to anyone who interacts with our Clients’ content, bookings, or services facilitated through platforms created, edited or accessed by Hotel Jean.
We also differentiate between personal information we directly control and that handled by third-party providers:
Hotel Jean Controlled Information: is information for which Hotel Jean acts as the controller, determining the purposes and means of processing. This includes information collected directly from you when you access our Websites or engage our Services.
Third-Party Controlled Information: is information collected, accessed or processed by third-party service providers (e.g., Squarespace, Shopify, Stripe, Canva, Google, Instagram, Facebook, LinkedIn, Acuity Scheduling) acting as independent controllers or processors. Your use of their services is also subject to their privacy policies.
If you are an End User engaging with our Services via a third-party platform, please also review that provider’s privacy policy to understand how your information is collected and used.
2. Definitions & Interpretation
1.1. “Hotel Jean,” “we,” “us,” or “our” means Hotel Jean (our successors and assigns) or any person acting with authority from Hotel Jean.
1.2. “Client,” “you,” or “your” means the Client purchasing Services from us or any person acting on your behalf.
1.3. “Services” includes all incidental items, advice, designs, website development, branding, marketing, photography, copywriting, social media support, project management, and any other services provided by Hotel Jean. This includes but is not limited to any printed or virtual material, content calendars, social media support, website design, copywriting, samples, designs, drawings, images, graphics, advertising, search engine optimisation, publication, data, files, information or other associated documentation and goods, software, or any advice or recommendations, personal development, Website development, graphic design, consultancy, marketing assessment, brand development, integration of strategies, analysis, project management, videography, photography, or media sourcing, provided by us at your request from time to time (and where the context permits, the terms Incidental Items or Services shall be interchangeable for the other).
1.4. “Agreement” means our terms & conditions of trade, including this Privacy Policy, any SLA, orders, purchases, or schedules.
1.5. “Cookies” means small files stored on a user’s computer or device, holding data specific to a particular Client or Website.
1.6. “Personal Information” has the meaning given under the Privacy Act 2020 (NZ), the GDPR, or other applicable data protection legislation.
1.7. “Website” means a location accessible on the internet providing multimedia content via a graphical user interface.
1.8. Headings are for convenience only. References to legislation include all related regulations, instruments, guidelines, or amendments.
3. Personal Information We Collect
3.1. We collect Personal Information necessary to provide our Services, including but not limited to:
Name, email, phone, and contact details
Billing/shipping address
Payment information
Purchase or subscription history
Account login details
Interaction with our Services (analytics, preferences, cookies)
Files you upload
We collect personal information both when you interact with our Website and when you engage our Services directly.
3.2. This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
3.3. We gather information about our Website user's Personal Information provided when you complete an online form or request our Services. When visitors leave comments on the Website, we may collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help spam detection. Google Analytics or our web servers collected information can include the following types:
(a)the date and time of visits to the Website
(b)pages viewed;
(c)the referring Website;
(d)your IP address; and
(e)technical information on browser connections.
We may collect unique identifiers, browser type and settings, device type, operating system, and mobile network information (including the carrier name, phone number, and application data). We may also collect information about the interaction of your apps, browsers, and devices with our Services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.
4. How We Collect Information
4.1. Directly from you via:
Website forms
In-person or virtual communications
Email, phone, or mail
4.2. Automatically via our Website:
Browser type, network, IP address
Pages visited, clicks, scrolling, search queries
Device type, operating system
4.3. Through third-party services including:
Squarespace (website hosting, analytics, email, scheduling, member access)
Shopify (website hosting/eCommerce)
Stripe and Squarespace Payments (payment processing)
Google and Google Analytics (search, scheduling, performance)
Canva (design services)
Instagram, Facebook (Meta), LinkedIn (social media interactions)
Acuity Scheduling
5. How We Use Information
5.1. We use collected information to:
Provide Services you request
Maintain and improve our Website and Services
Verify that existing information that we hold about you is accurate and complete
Process payments, orders, and subscriptions
Undertake credit checks
Communicate with you regarding Services, account, or promotions
Conduct research, analytics, and performance tracking
Help with any issues or problems you may have with our Services or Website
Detect, prevent, and address fraud, security, or technical issues
Comply with legal obligations
5.2 Use of Client Content for Marketing and Portfolio Purposes
Hotel Jean may use non-confidential content you provide, including results, numbers, images, website designs, and other materials, for marketing, advertising, portfolio, or promotional purposes. Any personal information contained within these materials will be handled strictly in accordance with this Privacy Policy and applicable privacy laws (e.g., Privacy Act 2020 (NZ), Australian Privacy Act 1988, GDPR).
You have the right to request restrictions on the use of your personal information for marketing purposes where applicable. We will comply with such requests unless legally required to retain or process the information.
5.3. When Hotel Jean processes personal information on behalf of a client in the course of providing services, we act as a data processor (under the GDPR) and a service provider or data processor for the purposes of the Australian Privacy Act 1988 (Cth), as applicable.
Our processing of personal information on behalf of clients is governed by our Data Processing Addendum (DPA), which is incorporated by reference into this Privacy Policy and forms part of our contractual arrangements with clients.
The DPA sets out, among other things:
The scope, nature and purpose of data processing
The categories of personal data and data subjects involved
A list of approved Sub-Processors used to deliver our services
Hotel Jean’s obligations regarding confidentiality, security measures, and data breach response
The engagement of sub-processors
Assistance with data subject rights under applicable data protection laws, including the GDPR and Australian Privacy Principles
Instructions for Data Subject Rights requests (access, correction, deletion, objection)
Click here to view Hotel Jean’s full Data Processing Addendum.
6. Disclosure of Information
6.1. We may disclose Personal Information to:
Third-party service providers (listed in Section 4.3)
Legal or regulatory authorities where required
Business successors in case of acquisition or transfer
6.2. We may also share aggregated, de-identified data publicly or with contractors for analytics and marketing purposes.
6.3. We will share Personal Information outside of our business if we have a good-faith belief that access, use, preservation, or disclosure of the data is reasonably necessary to:
(a)meet any applicable law, regulation, legal process, or enforceable governmental request;
(b)enforce applicable terms of our service, including investigation of potential violations;
(c)detect, prevent, or otherwise address fraud, security, or technical issues; and
(d)protect against harm to our rights, property, safety, users, or the public as required or permitted by law.
6.4. If a third party acquires us or substantially all of our assets, our Client information will be one of the transferred assets. We will continue to ensure the confidentiality of any Personal Information and will give affected users notice before personal data is transferred or becomes subject to a different privacy policy.
6.5. We may also send automated emails for abandoned carts, order updates, or account activity. Marketing emails may be sent via Squarespace; you can unsubscribe via links provided in the emails.
6.6. Payment information is shared with Stripe and Squarespace Payments. Their privacy policies are available at Stripe.
6.7. We do not sell your Personal Information.
7. Cookies & Similar Technologies
7.1. We use Cookies (including Cookies developed by our third-party service providers such as Google Analytics) for several purposes, including improving our Services and enhancing your online experience with us and maintaining the secure connection between your browser and our servers while using our Website.
Our Website uses Cookies for analytics, performance, security, and user preferences.
7.2. Cookie categories:
Necessary cookies: required to operate our Website securely (e.g., Squarespace hosting)
Analytics & performance cookies: track user activity (e.g., Google Analytics)
Preference cookies: store your settings, language, or bookmarked pages
Marketing cookies: deliver relevant ads across platforms
7.3. You can manage or disable cookies via your browser settings. Disabling some cookies may limit Website functionality.
For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
8. Storage & Security of Information
8.1. We implement administrative, technical, and physical safeguards to protect your Personal Information.
8.2. We may store the Personal Information we collect in any format we choose at our offices or premises outside our offices, including data storage facilities or online storage located within or outside New Zealand and Australia. We may store and process information (both personal and non-personally identifiable information) on servers in several different countries worldwide. Information held in another country will be subject to that country's privacy laws.
8.3. We retain Personal Information only as long as necessary to fulfil purposes outlined in this Policy, comply with legal obligations, or enforce our agreements.
9. Access, Correction & Deletion
You have the right to:
Access your Personal Information
Correct inaccurate information
Request deletion (subject to verification and legal obligations)
Requests can be made via email at legal@hoteljean.com
10. Children’s Data
We do not knowingly collect Personal Information from children under 16. Parents or guardians may contact us to request deletion of such information.
11. Lawful Basis for Processing
Where applicable (e.g., GDPR), we rely on:
Consent
Performance of a contract
Legal obligations
Legitimate interests (e.g., security, analytics, marketing)
You may withdraw consent at any time; withdrawal does not affect lawful processing prior to withdrawal.
12. Your Rights & Choices
Withdraw consent at any time
Opt-out of marketing communications
Restrict or object to processing
Exercise data portability rights where applicable
Lodge complaints with a supervisory authority (NZ, AU, EU, UK as relevant)
13. Data Transfers
Personal Information may be transferred to countries outside NZ/Australia (e.g., US servers via Squarespace). These transfers comply with applicable laws and frameworks including:
GDPR Adequacy decisions
EU-US, UK-US, Swiss-US Data Privacy Frameworks
Standard Contractual Clauses
14. Squarespace & Third-Party Providers
Hotel Jean websites are hosted on Squarespace. Data collected via the Website is subject to both this Policy and Squarespace’s Privacy Policy.
Hotel Jean works with third-party service providers to operate our business and deliver Services. These third parties may act as data processors or independent controllers and process personal information in accordance with their privacy policies and applicable laws. We share information reasonably necessary for them to perform services.
Where relevant, these providers may include but are not limited to:
Website hosting and eCommerce platforms: Squarespace, Shopify
Payment processing: Squarespace Payments, Stripe
Design & creative tools: Canva, Adobe suite
Social media & advertising: Instagram, Facebook (Meta), LinkedIn
Analytics & performance tools: Google Analytics, Google Search Console
Scheduling & calendar tools: Google Calendar, Acuity Scheduling
We share personal information reasonably necessary for these providers to perform their services and take steps to ensure they maintain appropriate security, confidentiality, and data protection safeguards.
When you interact directly with any third-party platform (e.g., making a payment or booking), your personal information is governed by that provider’s privacy policy.
15. Embedded Content & Links
15.1. Articles or content from other websites behave as if you visited that website directly. These websites may collect data, use cookies, and monitor interactions.
15.2. We are not responsible for third-party privacy practices. Review their policies before providing personal information.
16. Resolving Complaints
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with relevant regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that cannot be resolved directly.
17. Updates to This Privacy Policy
We may update this Policy to reflect changes in technology, law, or business operations. Updates will be posted with an updated Effective Date. Significant changes may also be communicated directly.
18. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of Australia. Each party submits to the exclusive jurisdiction of Australian courts, while complying with GDPR and other applicable international laws where relevant.
19. Contact Us
Email: legal@hoteljean.com
Mail (Domestic and International):
Hotel Jean
PO Box 2172
Burleigh Waters, QLD 4221
Australia